Terms of business

Last updated January 2026. In these terms “we” and “us” mean domcloud; “you” means the business engaging us.

1. Scope and quotes

Prices published on this site are the prices we charge for the scope described on the relevant service page. Before any work starts you get a written scope, price and date. If we have misjudged the effort involved, that is ours to absorb — the quoted price stands. If you change what you want, we quote the change before doing it.

Where a service page says something is not included, it is not included. We will tell you before starting if what you have asked for falls outside it.

2. Fees and payment

Recurring fees are paid monthly by card through Stripe. You set up the subscription when the engagement starts and it renews automatically each month until cancelled under clause 3 or 10. Card details are handled by Stripe and never reach us.

One-off fees are paid against a Stripe payment link we send you. Work on a one-off engagement begins once that payment clears, unless we have agreed otherwise in writing.

If a monthly payment fails, Stripe retries it automatically. Where it remains unpaid we will contact you before suspending anything — services are not cut off without notice.

Prices are quoted and invoiced in the currency you select, and each currency is priced independently rather than converted at the day’s exchange rate.

All prices are shown excluding VAT. The VAT that applies depends on where you are and whether you are VAT-registered, so the amount added at checkout varies by customer:

• Spain: Spanish IVA is added at the applicable rate.
• Elsewhere in the EU, business customers: where you provide a valid VAT number that we can verify, no VAT is charged and the reverse charge applies — you account for it in your own country.
• Elsewhere in the EU, without a valid VAT number: VAT is charged at your country’s rate.
• Outside the EU: normally no EU VAT is charged, though you may have local tax obligations of your own.

You are responsible for giving us accurate VAT status and location details. If they turn out to be wrong, any tax, interest or penalty arising from that is yours rather than ours.

3. Website build and management

• You own the site. On termination it is yours, including the code and content.
• No exit fee. There is no handover, migration or export charge if you leave.
• Minimum term is three to six months depending on the product, and the exact term is stated in your quote before you commit. On the website service it is three months where a setup fee is paid and six where it is not.
• After the minimum term you can cancel whenever you like. The subscription simply continues month to month, and cancelling stops the next payment. We do not ask for notice, and there is no exit fee, no handover charge and no final invoice for leaving.
• Domains and email are quoted separately and, where they are in your name, remain yours throughout.
• Review generation follows the review platform’s own policies. We will not incentivise reviews or filter out unfavourable ones, because doing so risks your listing being penalised.

4. AI assessment and the refund

The assessment fee is refunded in full if we cannot identify at least five hours per week of work that can be automated. The refund is conditional on identifying the opportunity, not on savings you realise afterwards — building the automation is a separate engagement, quoted separately.

The baseline is agreed in writing before work starts, either measured jointly or provided by you. The written finding sets out that baseline, the proposed automation and the expected saving.

5. Security questionnaires and security work

We draft answers from the controls and evidence you actually have. You review and submit them, and you remain responsible for the accuracy of what you submit to your customer.

We are not a certification body and cannot issue certifications. We do not carry out accredited penetration testing. Where a questionnaire answer would be untrue, we will tell you rather than write it.

6. Your responsibilities

We rely on the information you give us being accurate and on getting timely access to the people and systems needed. Where a deadline depends on your input we will say so, and a delay on your side moves the date.

7. Intellectual property

On payment, work produced specifically for you is yours — site code and content, policies, questionnaire answer libraries and automations, with the documentation to operate them. We keep ownership of our own pre-existing tools and methods, and of anything generic we reuse across clients.

8. Liability

This clause is deliberately detailed. It is meant to be read before you engage us, not after something goes wrong.

8.1 These terms are for business customers

We contract only with customers acting for purposes relating to their trade, business or profession. We do not provide these services to consumers, and nothing here is intended to affect rights that consumer law would give a consumer.

8.2 Cap on our liability

Our total liability to you for all claims arising from or connected to an engagement, whether in contract, in tort, for negligence, for breach of statutory duty or otherwise, is limited in aggregate to the fees you actually paid us for that engagement in the twelve months before the event giving rise to the claim.

Any claim must be brought within twelve months of the date you became aware, or reasonably ought to have become aware, of the circumstances giving rise to it.

8.3 Losses we exclude entirely

To the fullest extent the law allows, we are not liable for any of the following, however caused and even if we were told they were possible:

• loss of profit, revenue, turnover, sales, contracts or business opportunity;
• loss of anticipated savings, including savings we estimated in an assessment;
• loss of goodwill, reputation or business relationships;
• loss of, or corruption or unavailability of, data;
• wasted management or staff time;
• any indirect, consequential, special or incidental loss, and any pure economic loss;
• fines, penalties or regulatory sanctions imposed on you, other than where they result directly from our own wilful misconduct.

8.4 Websites, search visibility and third-party platforms

We build and maintain the site. We do not control who finds it, and we accept no liability for:

• search rankings, traffic, enquiries, leads, conversions, bookings or revenue. These depend on your market, your competitors, your pricing and your own follow-up. Nothing we say about SEO is a promise of position or volume, and no figure we discuss is a forecast you may rely on;
• decisions made by Google or any other platform, including ranking or algorithm changes, manual actions, suspension or removal of a Business Profile or listing, or the removal, withholding or non-appearance of reviews;
• failures, changes, price changes, deprecation or discontinuation of any third-party service the site depends on, including hosting, CDN, domain registration, email, analytics, payment providers and APIs;
• availability. We do not offer an uptime guarantee or service credits, and we are not liable for downtime, degraded performance or data loss at a hosting or platform provider;
• content, images, claims, prices or credentials you supply or approve. You are responsible for their accuracy, for holding the rights to use them, and for their compliance with advertising, professional and licensing rules that apply to your sector;
• vulnerabilities introduced after handover, or arising from software you or a third party adds, or from your failure to apply an update we have recommended.

8.5 AI assessments, suggestions and automations

This is the area where expectations most need to be explicit, so read it carefully.

• Everything we produce in an AI assessment is a suggestion, not advice you may act on unchecked. It is an opinion about where automation may help, informed by what you told us, and it is for you to evaluate before acting.
• AI systems are probabilistic and will sometimes be wrong. They can produce output that is inaccurate, incomplete, outdated, biased, or confidently fabricated. That is a property of the technology, not a defect in our work, and we do not warrant that any output is accurate, complete or fit for a particular purpose.
• Human review is a condition of use. Any automation we build must be reviewed by a competent person in your organisation before its output is relied on, sent to a third party, or used to make a decision about a person. If you choose to remove that review, the consequences are yours.
• You remain the decision-maker. We are not liable for any decision you take, action you omit, communication you send or commitment you make on the basis of AI output — including anything sent to your customers, staff, insurers, auditors or regulators.
• Estimated time savings are estimates. The refund described in clause 4 is the whole of your remedy if we cannot identify a saving. We do not guarantee that any saving is realised, or that it persists, and we are not liable if it is not.
• Model providers change beneath us. We are not liable for changes in a model’s behaviour, quality, availability, terms or pricing, nor for a provider deprecating a model or suspending your access.
• You control what goes in. You are responsible for the data you or your automation submit to an AI provider, for having the right to submit it, and for any personal, confidential, special-category or regulated data it contains.
• Regulated and high-stakes uses are your responsibility. Where an automation touches employment, credit, insurance, health, safety, legal advice or any other regulated decision, you are responsible for the lawfulness of that use, including any obligations under the EU AI Act and data protection law, and for any human oversight, notice or record-keeping those require.
• Output is not professional advice. Nothing we or an automation produces is legal, accounting, tax, medical, engineering or other professional advice.

8.6 Security questionnaires and security work

• We draft answers from the controls and evidence you tell us you have. You review, approve and submit them, and you are responsible for their accuracy and for anything you represent to your customer.
• We do not warrant that you will pass an assessment, win or retain a contract, or achieve any certification. That decision belongs to your customer or a certification body.
• Our work is not an assurance that your systems are secure. A review is limited to the scope, time and information available, and cannot be relied on as evidence that no vulnerability exists. We are not liable for a security incident, breach or data loss affecting you.
• We are not a certification body and do not carry out accredited penetration testing.

8.7 What we do not and cannot exclude

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, or for anything else that applicable law does not permit to be limited or excluded. Where any part of this clause is found unenforceable, the remainder continues to apply.

8.8 Your indemnity

You will indemnify us against claims, losses and reasonable costs arising from content or data you supplied, from your use of anything we delivered in breach of these terms, and from any third-party claim that material you provided infringes their rights.

[TO CONFIRM: have this clause reviewed by a Spanish-qualified lawyer before launch, particularly the twelve-month cap and the indemnity]

9. Confidentiality

Security work in particular means seeing how your systems are built. We treat what we see as confidential, and we will not name you as a client or describe your work publicly without your written permission.

10. Termination

Either of us may end an engagement in writing. You pay for work completed up to that point; we hand over everything you own, at no charge.

11. Governing law and jurisdiction

We are established in Spain. These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by Spanish law, and the courts of [TO CONFIRM: your city / province, e.g. Barcelona or Madrid] have exclusive jurisdiction.

Where mandatory provisions of the law of your own country apply to you and cannot be displaced by agreement, this clause does not attempt to displace them.

Questions

Ask before signing rather than after: [email protected].